Balance all daily transactions and transmit figures to the corporate office. Energetic. It’s actually very simple. You may customize this free resume sample for an Assistant Managers position so that it suits you in the best way. Reviews these weekly with GM and sales, Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations, Walk property numerous times daily, noting positives and deficiencies. Easily Editable & Printable. 's and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps, Perform any other duties as requested by the Vice President, Regional Director of Operations, or General Manager, Lead by example and drive all customer focus service initiatives, Actively participate in departmental pre-shifts, High school diploma or equivalency required. What to Include in an Assistant General Manager Cover Letter. Specialty or fashion apparel experience preferred, High school diploma or equivalent required, Ability to be flexible with scheduling, including the ability to work nights, weekends and holidays, Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day, Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds, Lead by example;train, guide and coach staff on selling & service skills,driving them to create transformational customer experiences & exceed sales targets, Partner with the GM to create the transformational experience in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships, Build a strong consignment business in your store, Ensure a high level of customer service through extensive product knowledge and product ownership, Manages the office area to ensure effective telephone and mail communications, Manages all aspects of the club in the absence of the general manager, Assists in Hiring, developing and supervising all key management employees of the property, Process customer reservations for guests of the golf course, Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf, Professional and/or Head Golf Professional, Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings, Provides customer service to arriving guest to help expedite check-in process, Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day, Assists in overseeing the care and maintenance of the property’s physical assets and facilities, Provides assistance in management of Pro-Shop, Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry, Assist with sourcing, hiring, developing, training and motivating a staff of professional service-orientated staff at the discretion of the General Manager, Provide customer service by utilizing “ACE Service Absolutes” when checking members or guest in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards, Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy, Provide assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager, Maintain and expand membership and/or customer base by assisting in the prompt handling member and guest concerns and issues; foster open communication with members and guests by remaining highly visible, Generate revenue by providing assistance to General Manager in: managing the reservation system and procedures in accordance with AGC standards and guidelines; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expand sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies, Assist GM in budget and expense management by: utilizing labor scheduling tools to follow demand patterns; reviewing A/P, A/R and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage, Assist GM in managing staff by conducting staff meetings; acting as a role model for all employees by demonstrating behavior and work ethic expected of all AGC employees; ensuring standards by implementing all human resource policies and procedures, Manage facilities by working closely with Superintendent, F&B Director and all other department heads to ensure compliance with AGC standards, Protect the integrity of the organization and the safety of members, guests and employees by following safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns, Implement and support all AGC initiatives and programs as requested by management, 4-year college degree or equivalent experience required, 1-2 years management experience, preferably in the golf/hospitality/service industry. An eye for detail is important for a wide variety of tasks, Strong working knowledge of customer service principles and practices. To achieve this objective the AGM will, Maintain a fully engaged and high performing team that aligns with company values and goals. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Ensures maintenance and cleanliness of restaurant and communicates expectations to Housekeeping and Maintenance departments, Manages and monitors fiscal budget, operations of assigned departments and marketing strategies to produce both short term and long term profitability for Luxor, Manages the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes. Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Prepare all departments for QA by ensuring that all brand standards are being met, Front Desk Supervision: Must be able to read and understand guest folios. ), Under the direction of the General Manager, the Asst. (All state and federal labor laws apply), Lead restaurant's customer focused environment to build brand loyalty by demonstrating behaviors that team members will execute. Now what if you're already a stone's throw from Jack Welch status? To achieve this objective the AGM will, Ensure that all club members are delivered a high member service experience. Ensures performance successes are appropriately shared and celebrated. Conducts regular audits to ensure overall compliance, Excellent organization skills with strong attention to detail and follow-up, Possess excellent leadership skills and the ability to motivate, influence and inspire staff and develop a strong team culture, Leadership quality and the ability to lead People with excellent interpersonal skills, Ability to work in a fast-paced environment and maintain professionalism and confidentiality at all times. Customer relationship-development and client retention experience, Ability to make good decisions in a fast paced environment, Ability to multitask, work in a fast paced environment and have a high level attention to detail, Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions, Strong customer service skills, ability to multi-task and prioritize work load, Ability to follow written or verbal instruction, Ability to demonstrate excellent customer service on sales floor, Minimum 3 years work experience with an emphasis on store operations and/or customer service, Actively participates in the recruitment strategy and efforts for management and Team Member positions, Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals, Ensures Discipline/Termination procedures follow all HOB guidelines, Provides conflict resolutions in a positive, effective manner, Ensures compliance with HOB Workplace Standards to maintain a working environment that is free of discrimination and harassment, Facilitates proper communication and organization in the venue, as well as to and from the Home Office, Provides overall leadership and support for all restaurant, music hall, retail and box office (Foundation, where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct, Manages physical plant/facility to ensure proper maintenance and repair, Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue, Ensures that all special events are executed properly, to the client’s satisfaction, Creates and maintains community and partner relations that will further the interests of the company and venue, Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue, Maintain all HOB Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials, WORKING KNOWLEDGE OF: Financial systems and operational standards for a multi-facility business (Restaurant, Music Hall, and Retail), computers (Windows environment, spreadsheet, databases, word processing), legal issues with regard to the hospitality industry, ENTRY LEVEL KNOWLEDGE OF: Interpersonal communications, organization, health code regulations, POS knowledge, SKILL IN: Financial analysis, effective communication, entrepreneurial insights, ABILITY TO: Delegate, organize, manage staff and guests in a positive effective manner, focus, take calculated risks, behave professionally, think creatively, maintain composure, show respect, maintain personal and professional integrity, SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) Browse by company and profession. Must have good listening skills with the ability to anticipate needs even before inquiry or request from Residence Owners, Ensures that resident and guest concerns are resolved in a professional and timely manner. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … FAS 5 or similar requirements under local GAAP, Manage GM India Indirect Tax Staff Performance Management (Objective setting and Appraisal), Professional Development (internal and external training courses) and Leave (Annual, Sick, etc.) Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. ), general business periodicals, professional journals, technical procedures, or government regulations. With your resume and cover letter, you must convince the hiring manager that you are the best candidate. Develop a culture of ongoing improvement in H&S performance to deliver industry best performance. Our Ideal Candidate: Outgoing. to ensure profit goals are met or exceeded. Ensure the site meets all IA standards. A hotel general manager should possess crucial key skills such as problem-solving, customer service, and leadership skills, as well as physical stamina to succeed on the job. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Sample resumes for Assistant General Manager describe duties such as planning meetings, training and motivating staff, implementing safety procedures, writing reports, maintaining a good relationship with customers, and anticipating business needs. It’s the people who see the world a little differently than the rest that create the breakthroughs that inspire us all, Determined- Never settle. Maintains a rapport with guests; complies with all requests and meets guest expectations to build a positive reputation and return business, Work closely with the Executive Chef in researching and creating new recipes as well as seasonal menus to satisfy guest preferences and expectations under supervision and approved in conjunction with Chef Morimoto’s direction. This increasingly popular resume format is the most flexible, allowing you to highlight those sections of your resume … Ability to forge strong relationships at all levels of the organization, Supplier / Customer interaction in a highly demanding environment, Six sigma greenbelt + Knowledge about 8D Process or similar problem solving techniques, Thorough understanding of Drawings, measurement techniques, Experience of handling quality equipment like CMM, Perthometer, Form Tester and gauge designing, Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division, and Mandalay Bay, Oversees the daily floor and kitchen operations to ensure that service is done proficiently, Communicates daily with Executive Chef and/or Sous Chef in charge, providing current information on large parties of expected VIPs, Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for Mandalay Bay, Provides input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure Mandalay Bay’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Oversees all aspects of service, inventory control, and labor management to operate the restaurant efficiently and cost effectively, Reviews and completes daily payroll, controls daily labor costs, Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Supervises dining room and kitchen activities to ensure quality production/delivery of product and service, Responsible for smooth, efficient, cost effective operation of restaurant, to include labor management, supervision of all aspects of service, inventory control, Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. in a leadership role, Must possess tact, discretion, and integrity, Ability to work well in a fast paced environment and with a variable workload, Strong organizational, time management, planning, written, and verbal communication skills, Demonstrates a maturity of judgement, leadership skills, attention to detail and exceptional organizational, listening, communication and presentation skills in all aspects of the job function, Excellent math skills with the ability to apply to cost and analyze data, Ability to work flexible hours in a fast-paced environment in order to meet customer requirements, Must be able to interact effectively with other team members, Able to appreciate and maintain proper level of confidentiality, Experience working within the Magna Corporate Constitution, Ensures employees are trained or certified, as required and participates in training programs as required, Performance management of employees and conducting performance reviews consistently, Experience working within the Corporate Magna Ethics & Legal Compliance program requirements and ensures and monitors that their team is in compliance, Effectively builds and fosters high performing teams by ensuring teamwork within their departments, Completes Payroll activities for their direct reports, Complies with relevant Quality and Environmental programs (e.g. Utilizes training resources effectively and ensures all training requirements are met, People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Ensure follow up on serious Member complaints/concerns quickly and effectively, Collaborate with the General Manager in maximizing store sales and revenue to improvebusiness, Active benchmarking of competitor business and brand activities, Role model customer service, coaching Store Customer Advisors in developing long lasting relationships with customers, Maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with customers, Seeking to provide and lead the sales team to provide service that delights the customer and takes action within a defined customer service framework, Develop an in in-depth knowledge of Zegna products to include composition, style and origin, Be the custodian of brand image and Store maintenance through Visual Merchandising and guaranteeing Store Customer Advisors image according to guidelines, Along with GM guaranteeing theexecution of Visual Merchandising Guidelines & Standards, Work in partnership with the GM to consistently raise the standard of the in-store team through active training, coaching and motivating Associates, increasing sales effectiveness and enhancing the customer experience, Assist GM in managing and resolving conflicts, taking disciplinary action as needed to ensure a healthy team environment, Partner with GM inrecruiting, selecting, hiring and training Store Associates, Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage, Collaborate with GM in achieving excellence in retail operations and company standards, Provides direction of daily activities of the Front Desk and Housekeeping Department, Ensure Guest Facility quality standards are maintained, Process daily and monthly sales reports, balance sales/collections against night audit and prepare daily bank deposits, Handles all direct billing, account billing and accounts receivable while tracking account balances, Prepare various daily, weekly and monthly reports, Relieve guest service agents for lunch break in the absence of reservationist, Assist Guest Service Agents during peak periods with reservations, guest inquiries and billing when necessary, Cover Housekeeping Supervisor position and Front Office in the event of sick calls, personal days, vacations or emergencies when necessary, Participate in the training of all staff and interns, Ensure that office and front desk supplies are sufficiently stocked, Instruct staff in work policies and procedures, Participate in operations meetings and Real Estate Management meetings in place of the General Manager, Oversee overall operations in the absence of the General Manager, Handle emergency calls from Guest Facility Staff during off-hours, Maintains good communications between all departments, Assist in supervising outside contractors, Maintain knowledge of the industry and perform other job related duties as required, Four-year Bachelor's degree required preferably in hospitality management, 5 years hospitality experience, minimum with 2 years in a supervisory role, Exhibits flawless appearance, presenting immaculate grooming and hygiene in accordance with Guest Facility Standards, Able to work quickly while maintaining high standards of quality in performance, Able to work independently with minimal supervision, Must be organized in his/her approach to completing tasks, Hire, supervise, train and develop all key management, golf operations and F&B staff, Manage all aspects of the club in the absence of the General Manager, Monitor guest experience across all departments and take appropriate action to ensure excellent customer service, Promote and sell membership and loyalty products along with club offerings and services, Sell and coordinate individual, group, member and tournament events, Assist the National Merchandise Manager with the ordering and display of merchandise in the pro shop, Process customer reservations for guests of the club, Manage all aspects of play including greeting, starting, pace of play, and safety on the course, Produce daily reports related to rounds, sales, etc. , audits all inventories to assess control reliability best candidate 2+ years acting as “ Manager on Duty during! 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